Terms of service
Terms of Service
Last updated: October 5, 2026
Overview
Welcome to Cross & Shield Creations. Throughout these terms, “we,” “us,” and “our” refer to Cross & Shield Creations. These Terms of Service govern your use of crossandshieldcreations.com and purchases made through our store.
By using our website or placing an order, you agree to these terms. Our Shipping Policy, Returns & Refunds Policy, and Privacy Policy also apply to your use of our store.
Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products.
Using Our Store
You must be legally able to enter into a purchase agreement or have permission from a parent or legal guardian.
You agree to provide accurate billing, shipping, and contact information. You may not use our website for unlawful activities, fraudulent purchases, or actions that interfere with the operation or security of our store.
Products and Descriptions
We aim to provide accurate product descriptions, photographs, sizing information, and pricing. Colors and appearance may vary depending on your screen settings. Please review the product details and size guides before purchasing.
Some apparel and gifts are made to order. Minor variations in printing, placement, and color may occur.
Estate jewelry is previously owned unless otherwise stated. Individual pieces may show signs of age or prior wear, as described or pictured in the listing. Please review photographs, measurements, materials, and condition information carefully. Contact us before purchasing if you need additional details.
Pricing and Payments
Prices are listed in U.S. dollars unless otherwise indicated. Applicable taxes and shipping charges are displayed at checkout.
Prices, promotions, and product availability may change. Changes do not alter an order we have already accepted.
Payment must be completed using an available checkout payment method. You confirm that you are authorized to use the payment method provided.
Orders and Availability
Orders are subject to product availability and payment verification. We may decline or cancel an order because of unavailable inventory, suspected fraud, payment issues, or a material error in a listing.
If an issue affects your order, we will contact you using the information provided at checkout. If we cancel an order after payment, we will refund the amount paid for the canceled items, including applicable taxes and shipping charges.
If a price or description error is discovered after you order, we will contact you before proceeding with any revised charge.
Shipping and Delivery
We offer free shipping on orders of $70.00 or more to all U.S. states, including Alaska and Hawaii. Shipping charges for orders below $70.00 are displayed at checkout.
Estimated delivery is 5–8 business days after shipment. Processing and production time are additional. Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, or destination.
Please review our Shipping Policy for additional information. If your package is delayed, missing, or arrives damaged, contact us so we can help investigate.
Returns and Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
Eligible jewelry may be returned within 30 days of delivery with free return shipping. Jewelry must be unworn, undamaged, and in the same condition as received.
Apparel returns are accepted only for items that arrive damaged, defective, or incorrect. Apparel returns or exchanges for a change of mind, size selection, or color preference are not accepted.
Contact CrossandShieldCreations@gmail.com for approval and instructions before returning merchandise. These policies do not limit any rights you have under applicable consumer protection laws.
Order Changes and Cancellations
Contact us promptly if you need to change or cancel an order. Changes or cancellations may not be possible once production, processing, or shipment has begun.
Website Content
Our original designs, photographs, logos, written content, and other website materials are owned by Cross & Shield Creations or used with permission. Other brand names and trademarks belong to their respective owners.
You may use our website for personal shopping purposes. You may not reproduce or commercially use protected content without permission from the relevant rights holder.
Third-Party Links
Our website may contain links to third-party websites or services. We do not control their content or practices. Please review their terms and privacy policies before using them.
Privacy
Personal information submitted through our store is handled as described in our Privacy Policy.
Website Availability and Your Rights
We work to keep our website accurate and available, but temporary interruptions and technical errors may occur.
Nothing in these terms excludes or limits liability, warranties, or consumer rights that cannot legally be excluded or limited.
Changes to These Terms
We may update these terms and will display the revised date on this page. Updated terms apply to future use of our website and future purchases. The terms in effect when an order is placed govern that order unless otherwise required by law.
Contact Us
For questions about these terms, orders, shipping, or returns, contact:
Cross & Shield Creations
P.O. Box 61013
Reno, Nevada 89506
United States
Email: CrossandShieldCreations@gmail.com
Please obtain return instructions before mailing merchandise to our business address.